Shipping - Hartendief

Welcome to our Hartendief webshop !
Original Design from our own studio
Made by hand by craftspeople from the Netherlands
With respect for our kids and the planet they inherit
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  • Shipping



    We offer free shipping on all products in the Netherlands.
    Shipping times within NL: mostly the following day except weekends.
    Any delivery dates provided by Hartendief are estimates.  

    We will send you an email with track and trace code when your order
    has shipped or you may review your order and shipping information in the confirmation email.  

    International Customers:
    If you are an international customer and are interested in purchasing items from our store-please check if your country is in our shipping list.
    If not please send us an email: [email protected]
    We will send you a quote based on your preferred order/shipping destination.

    When will my order be shipped?

    We will ship your order after we received payment within five working days. 

    When will I receive my order? 

    3-5 working days for Belgium, Germany and France 
    5-8 working days for other European countries 
    2-3 weeks for International shipments, sometimes longer if a shipment has to be cleared by customs. 
    Customs may legally take up to thirty days before clearing a shipment.

    All shipments go by way of NL Post first class mail. 
    Track and Trace information is sent to you by email once your order has shipped.

    Shipping prices:

    Belgium: € 6,-- 
    Germany: €6,75
    France, Luxembourg, Austria and Italy : € 11,50 
    Sweden, Denmark, Spain, Portugal, Ireland and Czech Republic: € 15,50
    Poland, Finland and Hungary: € 16,50
    United Kingdom:€ 19,-
    Greece, Lithuania and Bulgaria: € 23,00
    Norway, Switzerland, Iceland, Liechtenstein, Malta: € 29,00
    Australia, United States, New Zealand, Japan and Canada: € 37,00 

    All other countries: you will see shipping prices before checkout payment or you can inquire via email: [email protected]

    All non-EU countries: VAT will be deducted on ordering, to be reapplied in your country at customs.

    Return shipping costs are NOT refunded. 



    If you are not happy with the items you received you can return them without questions asked. 
    We want you to be a happy customer! 

    Please respect our return policy:

    * goods must be returned within 14 days after receipt.
    * inform us via email which item you would like to return, don't forget to mention your name and order  number
    * return the goods undamaged and if possible in the original box, please take care of proper packaging.
    * use registered post to ensure your parcel arrives in good order
    * costs of return have to be paid by the customer outside the Netherlands. 
      Of course we'll pay the return shipping costs if the return is a result of an error on our behalf. 
      (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within three to four weeks of dispatching your package to the (return) shipper, however, in many cases you will receive a refund more quickly. 

    This time period includes the transit time for us to receive your return from the shipper 
    (International shipping 5 to 10 business days), 
    -the time it takes us to process your return once we receive it (3 to 5 business days), 
    and the time it takes your bank to process our refund request 
    (International customers 5 to 10 business days).

    Damaged goods can't be credited. 

    Ship your returns to:

    Hartendief Design BV

    Marinvliegkamp 326A | 2236 ZZ | Valkenburg

    The Netherlands

     Telephone:  (+)31 (0)70 5112876

    Please note your order number and name on your return packaging. 
    If you forward us your tracking number, we can speed up the process of refunding.



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