Shipping & returns

Shipping:

We offer free shipping on all products in the Netherlands.
Shipping times within NL: mostly the following day except weekends.
Any delivery dates provided by Hartendief are estimates, we depend on PostNL shipping times.  

We will send you an e-mail with track and trace code when your order has shipped or you can review your order and shipping information in the confirmation email.  

International Customers:

If you are an international customer and are interested in purchasing items from our store-please check if your country is in our shipping list. If not please send us an e-mail: [email protected]
We will send you a quote based on your preferred order/shipping destination.

When will my order be shipped?

We will ship your order after we received payment within five working days. 

When will I receive my order?

  • 3-5 working days for Belgium, Germany and France

  • 5-8 working days for other European countries

  • 2-3 weeks for International shipments, sometimes longer if a shipment has to be cleared by customs. Customs may legally take up to 30 days before a shipment is cleared.

All shipments go by way of NL Post first class mail and is transferred to local postal services in your country. Track and Trace information is sent to you by email once your order has shipped.

Shipping prices:

  • Belgium: € 6,-

  • Germany: € 6,75

  • France, Luxembourg, Austria and Italy : € 11,50

  • Sweden, Denmark, Spain, Portugal, Ireland and Czech Republic: € 15,50

  • Poland, Finland and Hungary: € 16,50

  • United Kingdom:€ 19,-

  • Greece, Lithuania and Bulgaria: € 23,-

  • Norway, Switzerland, Iceland, Liechtenstein, Malta: € 29,-

  • Australia, United States, New Zealand, Japan and Canada: € 37,- 

All other countries:

✳︎ you will find the shipping prices before payment at checkout or you can send us an inquiry via e-mail: [email protected]


All non-EU countries:

✳︎ VAT will be deducted on ordering, to be reapplied in your country at customs.

✳︎ Return shipping costs are NOT refunded. 

 Returns

Returns:

If you are not happy with the items you received you can return them without questions asked. 
We want you to be a happy customer! 

Please respect our return policy:

  • Goods must be returned within 14 days after receipt.

  • Inform us via e-mail which item you would like to return, don't forget to mention your name and order number.

  • Return the goods undamaged and if possible in the original box, please take care of proper packaging.

  • Use registered post to ensure your parcel arrives in good order.

  • Costs of return are to be paid by the customer, outside the Netherlands.

  • Of course we'll pay the return shipping costs if the return is a result of an error on our behalf (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three to four weeks of dispatching your package to the (return) shipper, however, in many cases you will receive a refund more quickly. 

This time period includes the transit time for us to receive your return from the shipper 
(international shipping 10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (international customers approx 10 business days).

Damaged goods can't be credited. 

Ship your returns to:

Hartendief Design BV
Marinevliegkamp 326A | 2236 ZZ | Valkenburg
The Netherlands
(+)31 (0)70 5112876

Please note your order number and name on your return packaging.
If you forward us your tracking number, we can speed up the process of refunding.