Returns - Hartendief

Welcome to our Hartendief webshop !
Original Design from our own studio
Made by hand by craftspeople from the Netherlands
With respect for our kids and the planet they inherit
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  • Returns




    If you are not happy with the items you received you can return them without questions asked. 
    We want you to be a happy customer! 

    Please respect our return policy:

    * goods must be returned within 14 days after receipt.
    * inform us via email which item you would like to return, don't forget to mention your name and order  number
    * return the goods undamaged and if possible in the orginal box, please take care of proper packaging.
    * use registered post to ensure your parcel arrives in good order
    * costs of return have to be paid by the customer outside the Netherlands. 
      Of course we'll pay the return shipping costs if the return is a result of an error on our behalf. 
      (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within three to four weeks of dispatching your package to the (return) shipper, however, in many cases you will receive a refund more quickly. 

    This time period includes the transit time for us to receive your return from the shipper 
    (International shipping 5 to 10 business days), 
    -the time it takes us to process your return once we receive it (3 to 5 business days), 
    and the time it takes your bank to process our refund request 
    (International customers 5 to 10 business days).

    Damaged goods can't be credited. 

    Ship your returns to:

    Hartendief Design BV

    Marinevliegkamp 326A | 2236 ZZ | Valkenburg (ZH)

    The Netherlands

     Telephone:  (+)31 (0)70 5112876

    Please note your order number and name on your return packaging. 
    If you forward us your tracking number, we can speed up the process of refunding.

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